Terms & Conditions
These Terms & Conditions (“Terms”) govern the purchase of and participation in The Better Woman Program (“Program”), is sold by Sales Elements Management Consultancy FZCO, IFZA Business Park, DDPA2, Dubai, United Arab Emirates (“Company,” “we,” “us,” or “our”).
The Program may include educational content, coaching, individual or group calls, exercises, digital materials, community access, messaging support, workshops, or other personal-development services as described on the applicable sales or payment page.
By purchasing, accessing, or participating in the Program, the participant (“Participant,” “Client,” “you,” or “your”) confirms that they have read, understood, and agreed to these Terms.
1.Program Description
The Program is an educational, coaching, and personal-development program designed to provide information, exercises, techniques, frameworks, perspectives, and guidance relating to topics including emotional wellbeing, self-awareness, behaviour, relationships, communication, personal growth, and related areas.
The specific scope, content, duration, format, access period, number of sessions, and materials included in the Program are described on the applicable sales page, checkout page, order confirmation, or individual written offer.
The Company provides educational, coaching, mentoring, and advisory services.
The Company does not undertake to achieve any particular result for the Client.
Unless expressly agreed otherwise in writing, the services constitute advisory and educational services and not an obligation to achieve a specific outcome.
2.Payment
The Program requires 100% upfront payment, unless the Company expressly agrees otherwise in writing.
The full Program fee must be paid before participation or access begins.
There are no recurring payments or automatic subscription charges unless expressly disclosed and agreed to before purchase.
By completing payment, the Client authorizes the Company and its payment providers to charge the selected payment method for the agreed amount.
The Company is not obligated to provide any services or access before payment has been received in full.
If the Company exceptionally agrees to an installment arrangement, such arrangement is a payment accommodation only and does not convert the Program into a pay-per-session arrangement. The Client remains responsible for the total agreed Program fee in accordance with the agreed payment schedule.
Failure to attend, participate in, complete, or otherwise use the Program does not release the Client from any payment obligation.
3.Refund and Cancellation Policy
All purchases are final and all payments are non-refundable from the moment of purchase, to the maximum extent permitted by applicable law.
Upon completion of the purchase, the Client enters into a binding agreement for the Program. No refund, partial refund, credit, reimbursement, cancellation, or repayment will be provided after purchase, regardless of whether the Program has commenced, access has been used, materials have been accessed, or any coaching sessions or other services have been attended or used, except where otherwise required by applicable law.
This includes, without limitation, circumstances where the Client:
- changes their mind;
- decides not to continue the Program;
- does not attend scheduled sessions;
- requests to postpone or discontinue participation;
- does not complete the Program;
- does not use some or all of the available services or materials;
- fails to implement the information or recommendations provided;
- does not achieve the result they expected or desired;
- experiences changes in personal, professional, financial, relationship, health, travel, or other circumstances;
- misses or reschedules coaching calls;
- is removed from the Program because of misconduct or material breach of these Terms; or
- otherwise chooses not to use services that were purchased or made available to them.
The Client is responsible for reviewing the Program description and determining whether the Program is suitable for them before purchasing.
Dissatisfaction with the Program, coaching process, recommendations, methodology, or results does not by itself create an entitlement to a refund.
Nothing in these Terms restricts any consumer right or remedy that cannot legally be excluded or waived.
4.Coaching Calls and Coach Discretion
Where the Program includes individual or group coaching calls, the Company and/or assigned coach (“Coach”) retains reasonable professional discretion regarding the structure, content, format, methodology, conduct, and duration of those calls.
Unless a specific call duration is expressly guaranteed in writing as part of the purchased Program, any reference to a particular call duration is indicative only.
The Coach may determine:
- which topics are appropriate to address;
- how a particular topic should be approached;
- which questions, exercises, frameworks, or methods are appropriate;
- whether a particular subject falls within the scope of coaching;
- when a session has achieved its reasonable purpose; and
- when a session should be concluded.
The Client does not acquire an entitlement to any particular coaching methodology, agenda, exercise, response, advice, conclusion, or session duration unless expressly agreed otherwise in writing.
The Company may provide services through employees, contractors, coaches, instructors, facilitators, or other qualified third parties.
5.Scheduling, Rescheduling, Missed Calls and No-Shows
Scheduled coaching sessions are binding appointments.
If the Client is unable to attend a scheduled session or wishes to request that a session be rescheduled, the Client must notify the Company or Coach at least 72 hours before the scheduled start time of the session.
Any cancellation, postponement, or rescheduling request made less than 72 hours before the scheduled start time may result in the session being treated as delivered and forfeited without replacement.
The Company and Coach are not obligated to reschedule a session at the Client’s request.
Where the Client:
- cancels a scheduled session with less than 72 hours’ notice;
- requests that a scheduled session be moved or rescheduled with less than 72 hours’ notice;
- fails to attend;
- arrives too late for the session to reasonably take place;
- is unavailable at the agreed time;
- fails to provide information or preparation reasonably required for the session;
- experiences technical difficulties on the Client’s side; or
- otherwise causes a scheduled session not to take place,
the Company or Coach may, at their reasonable discretion, treat the session as delivered.
Such session may expire without replacement, rescheduling, credit, reimbursement, or refund.
Providing at least 72 hours’ notice does not create an automatic right to rescheduling. Any rescheduling remains subject to the availability and reasonable discretion of the Company or Coach.
Unused sessions may expire at the end of the applicable Program or coaching period and do not create an entitlement to replacement sessions, extensions, credits, or refunds.
Where a scheduled session cannot take place due to circumstances attributable to the Company or Coach, the Company may reschedule the affected session within a reasonable period.
6.No Guarantee of Results
The Program provides information, techniques, exercises, perspectives, coaching, and guidance intended to support personal development and wellbeing.
No specific result is promised, guaranteed, or owed.
The Company and Coach do not guarantee any specific:
- emotional;
- psychological;
- relationship;
- personal;
- professional;
- financial;
- behavioural;
- health; or
- other outcome.
Results vary significantly between individuals and depend on numerous factors outside the Company’s control, including personal circumstances, participation, consistency, implementation, individual decisions, environment, and behaviour.
Any testimonials, examples, reviews, case studies, success stories, or experiences shared in connection with the Program represent individual experiences only and do not constitute a representation, warranty, or guarantee that another Client will achieve identical or similar results.
No statement made by the Company, Coach, instructor, employee, contractor, or representative shall constitute a guarantee of results unless expressly stated as such in a separate written agreement signed by the Company.
7.Participant Responsibility and Decision-Making
Participation in the Program is voluntary.
The Client remains solely responsible for their own decisions, actions, omissions, behaviour, relationships, personal wellbeing, and use or non-use of information provided through the Program.
Information, questions, suggestions, strategies, exercises, observations, perspectives, and recommendations provided during the Program are intended to support the Client’s own reflection and decision-making.
The Company and Coach do not make decisions on behalf of the Client.
The Client remains responsible for determining whether and how to act upon anything discussed during the Program.
This includes decisions relating to relationships, marriage, separation, family, career, employment, business, finances, lifestyle, physical health, mental health, and other personal matters.
Where appropriate, the Client should seek advice from appropriately qualified medical, psychological, psychiatric, psychotherapeutic, legal, financial, or other professionals.
8.Not Psychotherapy, Medical Treatment or Healthcare
The Client expressly acknowledges that the Program provides coaching, education, and personal-development services only.
The Program is not psychotherapy, psychological treatment, psychiatric treatment, counselling, medical treatment, diagnosis, or healthcare.
Unless expressly stated otherwise in a separate professional engagement, the Company, Coach, instructors, and other Program representatives do not act as the Client’s physician, psychologist, psychiatrist, psychotherapist, therapist, counsellor, or other licensed healthcare professional.
The Program is not intended to diagnose, treat, cure, manage, or prevent any physical or mental-health condition.
Participation in the Program is not a substitute for appropriate professional medical, psychological, psychiatric, or psychotherapeutic care.
If the Client has concerns regarding their physical or mental health, the Client should seek assistance from an appropriately qualified healthcare professional.
If the Coach reasonably determines that an issue falls outside the appropriate scope of coaching, the Coach may:
- decline to address the issue;
- stop a particular discussion or exercise;
- recommend that the Client seek professional assistance;
- suspend a session; and/or
- discontinue coaching where appropriate.
The Client remains responsible for obtaining appropriate professional care where required.
9.Emergency and Crisis Situations
The Program does not provide emergency, crisis, medical, psychiatric, or suicide-prevention services.
The Company, Coach, Program communication channels, messaging services, and community groups must not be relied upon for emergency assistance.
If the Client believes that they or another person may be in immediate danger, is experiencing a serious mental-health crisis, or may harm themselves or another person, the Client should immediately contact local emergency services, an appropriate crisis service, or a qualified healthcare professional.
The Company does not guarantee continuous monitoring of messages, emails, communities, or other communication channels.
10.Client Conduct, Harassment and Sexual Misconduct
Participation in the Program requires respectful and appropriate behaviour.
Clients must behave respectfully toward Coaches, instructors, employees, contractors, other participants, and any other person involved in delivering the Program.
Prohibited conduct includes, without limitation:
- insults or abusive language;
- threats or intimidation;
- harassment;
- sexual harassment;
- sexual misconduct;
- sexually explicit, inappropriate, unwanted, or suggestive comments, messages, images, requests, or behaviour;
- discriminatory, degrading, or humiliating behaviour;
- aggressive or threatening conduct;
- stalking;
- unwanted contact;
- repeated violations of personal or professional boundaries;
- deliberate disruption of Program activities;
- serious violations of another person’s privacy; and
- conduct that reasonably causes another person to feel unsafe, threatened, harassed, or seriously uncomfortable.
If the Company or Coach reasonably determines that such conduct has occurred, the Coach may immediately terminate the relevant call or interaction.
The Company may additionally:
- suspend the Client’s access;
- remove the Client from community spaces;
- cease direct communication;
- refuse further coaching;
- terminate the Client’s participation; and/or
- terminate the coaching relationship with immediate effect.
Where participation is suspended or terminated because of the Client’s misconduct or material breach of these Terms, payments already made remain non-refundable to the maximum extent permitted by applicable law.
Any amounts that remain contractually due remain payable to the extent permitted by applicable law.
11.Client Cooperation
The Client is responsible for participating in the Program and providing information reasonably necessary for the coaching process.
The Client acknowledges that incomplete, inaccurate, misleading, or withheld information may affect the relevance or usefulness of coaching.
Failure by the Client to participate, prepare, respond, implement recommendations, complete exercises, or otherwise cooperate does not reduce the agreed Program fee and does not create an entitlement to additional services, replacement sessions, extensions, credits, or refunds.
12.Confidentiality and Group Participation
If the Program includes group sessions, communities, chats, discussions, or other interaction between participants, participants must respect the privacy and confidentiality of others.
Participants may not publish, distribute, disclose, record, screenshot, copy, or share another participant’s personal information, experiences, photographs, messages, recordings, or statements without that person’s permission.
Each Client remains responsible for determining what personal information they choose to disclose.
Although the Company may establish and enforce confidentiality rules, the Company cannot guarantee that every participant will comply with those obligations.
The Company will use reasonable measures to protect confidential Client information, subject to its Privacy Policy and applicable law.
Confidentiality may be limited where disclosure is required by law, court order, or another legally binding obligation, or where disclosure is reasonably necessary to protect or exercise the Company’s legal rights.
13.Intellectual Property
All Program materials, frameworks, methodologies, videos, recordings, audio materials, documents, worksheets, exercises, written materials, presentations, graphics, templates, educational frameworks, processes, and other content are owned by or licensed to the Company and protected by applicable intellectual-property laws.
Payment provides the Client with a limited, personal, non-exclusive, non-transferable, and revocable right to use Program materials solely for their own personal purposes.
Without prior written authorization from the Company, Clients may not:
- copy or reproduce Program materials;
- distribute or publish Program materials;
- sell, sublicense, or commercially exploit Program materials;
- share login credentials or Program access;
- provide Program materials to third parties;
- publicly upload Program materials;
- record coaching calls or sessions;
- teach or redistribute the Company’s proprietary methodologies; or
- use the Company’s materials to create, reproduce, or develop a competing course, program, coaching service, product, or commercial offering.
Unauthorized use or distribution may result in immediate termination of access and appropriate legal action.
14.Recording of Sessions
Clients may not audio-record, video-record, screen-record, photograph, transcribe, or otherwise reproduce coaching sessions without the Company’s prior written consent.
Where the Company wishes to record a session, the Company will provide any notice and obtain any consent required under applicable law.
15.Technical Requirements and Third-Party Services
The Program may use third-party video conferencing, messaging, scheduling, payment, community, learning, or other technology platforms.
Clients are responsible for maintaining suitable internet access, hardware, software, email access, and other technical requirements necessary to participate.
The Company does not control third-party services and does not guarantee their uninterrupted availability.
Technical problems attributable to the Client, the Client’s equipment, internet connection, email provider, software, or other technology outside the Company’s reasonable control do not create an entitlement to replacement sessions, extensions, credits, or refunds.
16.Program Changes
The Company may make reasonable changes to Program materials, schedules, instructors, Coaches, delivery methods, platforms, lesson order, methodologies, or Program structure where reasonably necessary.
The Company may replace an individual Coach or instructor where reasonably necessary.
Such changes will not materially alter the overall nature or purpose of the purchased Program.
17.Chargebacks and Payment Disputes
If the Client believes a payment was processed incorrectly, the Client should contact the Company promptly so the matter can be reviewed.
Initiating a chargeback or payment dispute does not automatically terminate these Terms or establish an entitlement to a refund.
An unjustified chargeback or reversal relating to validly provided or contractually owed services may constitute a material breach of these Terms.
To the extent permitted by applicable law, the Company may suspend or terminate Program access following such a payment reversal and may pursue valid outstanding contractual amounts and reasonable costs associated with collecting those amounts.
Nothing in this section limits any non-waivable rights available under applicable law or applicable card-issuer or payment-provider rules.
18.Privacy
Personal information collected in connection with payment, registration, Program participation, coaching, communication, or use of the Company’s services will be handled in accordance with the Company’s Privacy Policy and applicable privacy laws.
Clients should review the Company’s Privacy Policy before purchasing the Program.
19.Age Requirement
The Program is intended exclusively for adults aged 18 years and older, unless expressly stated otherwise in writing.
By purchasing or participating in the Program, the Client represents that they are at least 18 years old and legally capable of entering into this agreement.
20.Limitation of Liability
To the maximum extent permitted by applicable law, the Company and its owners, directors, employees, contractors, Coaches, instructors, and representatives shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from or relating to participation in the Program.
To the maximum extent permitted by applicable law, the Company is not responsible for losses or adverse consequences resulting from decisions independently made, actions taken, or actions not taken by the Client based on or following participation in the Program.
This includes, without limitation, consequences relating to personal relationships, employment, business, finances, lifestyle, or other personal decisions.
To the maximum extent permitted by applicable law, the Company’s aggregate liability arising from or relating to the Client’s participation in the Program shall not exceed the total amount actually paid by the Client to the Company for the applicable Program.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
21.Termination by the Company
The Company may suspend or terminate participation where the Client:
- materially breaches these Terms;
- fails to make required payments;
- behaves abusively, threateningly, or inappropriately;
- harasses the Coach or another participant;
- engages in sexual harassment or misconduct;
- repeatedly violates personal or professional boundaries;
- unlawfully distributes Program materials;
- seriously violates another person’s privacy;
- engages in fraudulent activity; or
- otherwise makes continuation of the coaching relationship unreasonable.
Where termination results from Client misconduct or material breach, amounts already paid are non-refundable to the maximum extent permitted by applicable law.
Termination does not extinguish payment obligations that arose before termination or remain contractually due, to the extent permitted by applicable law.
22.Force Majeure
The Company shall not be responsible for delays or failures caused by circumstances reasonably beyond its control, including illness, natural disasters, government action, war, civil disturbance, infrastructure failures, internet outages, platform outages, or similar events.
Where reasonably possible, affected services may be rescheduled or delivered through a reasonable alternative method.
23.Governing Law and Jurisdiction
These Terms and any contractual relationship between the Company and the Client shall be governed by and construed in accordance with the laws of the United Arab Emirates, subject to any mandatory laws or consumer protections that may apply.
Subject to any mandatory jurisdictional requirements under applicable law, the courts of Dubai, United Arab Emirates, shall have jurisdiction over any dispute arising out of or relating to these Terms, the Program, or the contractual relationship between the Company and the Client.
24.Severability
If any provision of these Terms is determined to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.
To the extent legally permissible, the affected provision shall be interpreted or modified as narrowly as necessary to make it enforceable while preserving its intended purpose as closely as possible.
25.No Waiver
A failure or delay by the Company to exercise or enforce any right under these Terms does not constitute a waiver of that right.
26.Entire Agreement
These Terms, together with the applicable sales page, checkout page, order confirmation, Privacy Policy, and any individual written agreement, constitute the agreement between the Client and Company concerning the purchased Program.
The Client acknowledges that no specific outcome or result has been promised other than what is expressly stated in those contractual documents.
27.Changes to These Terms
The Company may update these Terms from time to time.
Unless applicable law permits otherwise, the version applicable to a Client’s purchase will be the version accepted by the Client at the time of purchase.
28.Acceptance of Terms
By completing payment, the Client confirms that they:
- have reviewed the Program description;
- understand that 100% upfront payment is required unless expressly agreed otherwise;
- understand that the purchase is final and non-refundable from the moment of purchase, to the maximum extent permitted by applicable law;
- understand that scheduled sessions cancelled, moved, or rescheduled with less than 72 hours’ notice may expire without replacement;
- understand that providing 72 hours’ notice does not guarantee that a session can be rescheduled;
- understand that the Coach retains reasonable discretion regarding the structure, content, conduct, and duration of coaching sessions;
- understand that the Program is coaching and education and not psychotherapy, medical treatment, diagnosis, or healthcare;
- understand that no particular result is guaranteed or owed;
- understand that they remain responsible for their own decisions and actions;
- agree to comply with the confidentiality, conduct, and intellectual-property requirements;
- have reviewed the Company’s Privacy Policy; and
- agree to these Terms & Conditions.
Company
- Company name
- Sales Elements Management Consultancy FZCO
- Business address
- IFZA Business Park, DDPA2, Dubai, United Arab Emirates
- Website
- https://thebetterwoman.co/